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Excellence in Service

ID : 100336   
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We all know what bad service looks like, but do we know how to give excellent service? What do you do when the customer is angry or unreasonable? You can keep your customer happy and satisfy business needs. In this course, you will gain the skills to address customer expectations, find solutions in difficult situations, communicate clearly and be empowered for excellence. Tuition includes a textbook and course materials.

Class Details

2 Sessions
Weekly - Tue, Thu

Kirkwood Center for Lifelong Learning

Peggy Fuller 

CEUs : 0.72

Rated 0 stars by 0 Students



Registration Closes On
Tuesday, February 19, 2019 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
2/19/2019 - 2/21/2019 Weekly - Tue, Thu 5:30 PM - 8:30 PM Cedar Rapids, Kirkwood Center for Lifelong Learning  Map, Room: 412 Peggy Fuller 

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