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Customer Service Professional Certificate

ID : 100369   
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Training and professional certification programs for customer service representatives, call center, help desk, technical support, financial services support and administrative support professionals. Learn core knowledge and competencies on how call centers operate, including metrics, required skills and terminology. Focused study and practice on soft skills such as listening, speaking, questioning and de-escalating upset customers will be emphasized. After completing this course, successful graduates will have the certification and related experience to compete for customer service representative positions in the community. Books will be provided.

Class Details

64 Sessions
Weekly - Mon, Tue, Wed, Thu, Fri

Kirkwood Center for Lifelong Learning

No Limits Life Coaching 

CEUs : 34.56

Rated 0 stars by 0 Students



Please read:  No class November 19 - 23



Registration Closes On
Monday, September 10, 2018 @ 12:00 AM

Schedule Information

Skip dates: (No class on 11/19/2018, 11/20/2018, 11/21/2018, 11/22/2018, 11/23/2018)

Date(s) Class Days Times Location Instructor(s)
9/10/2018 - 12/13/2018 Weekly - Mon, Tue, Wed, Thu, Fri 9:00 AM - 1:30 PM Cedar Rapids, Kirkwood Center for Lifelong Learning  Map, Room: 402 No Limits Life Coaching 

Other Class Offerings

Customer Service Professional Certificate
ID: 102751

02/04/19 - 05/09/19
Weekly - Mon, Tue, Wed, Thu, Fri
64 sessions.