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Excellence in Service

ID : 102601   
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We all know what bad service looks like, but do we know how to give excellent service? What do you do when the customer is angry or unreasonable? You can keep your customer happy and satisfy business needs. In this course, you will gain the skills to address customer expectations, find solutions in difficult situations, communicate clearly and be empowered for excellence. Tuition includes a textbook and course materials.

Class Details

2 Sessions
Weekly - Tue, Thu

Location
Iowa City Learning Center

Instructor
Elaine Peiffer 

CEUs : 0.72

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Tuition: 

$169.00


Registration Closes On
Tuesday, May 7, 2019 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
5/7/2019 - 5/9/2019 Weekly - Tue, Thu 5:30 PM - 8:30 PM Iowa City, Iowa City Learning Center  Map, Room: 108 Elaine Peiffer 

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