In today’s business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve interpersonal problems quickly and effectively is a critical skill well worth developing in any environment. First, find out how to deal with difficult personalities and approach challenging subjects in the workplace. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful strategies to apply in your workplace. Finally, find out how to recognize how stress affects you! Develop skills and learn ways in which we can avoid stress and to not let stressors become stressful. Classes include: Conflict Management, Dealing with Difficult People in the Workplace, and Stress Management in the Workplace. Registration closes three days before the class start date.