The Customer Service Professional Certificate
gives you the training and certification to work in customer service, call centers, help desks, and technical, finaincial, or administrative support. Learn core knowledge and competencies on how call centers operate, including metrics, required skills and terminology. Focused study and practice on soft skills such as listening, speaking, questioning and de-escalating upset customers will be emphasized. After completing this course, successful graduates will have the certification and related experience to compete for customer service representative positions in the community. Books will be provided.
See where customer service can take you. Meet six individuals from five local Iowa companies and hear their stories at: http://bit.ly/CSPCHeroes