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Excellence in Service

ID : 108407   
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We all know what bad service looks like, but do we know how to give excellent service? What do you do when the customer is angry or unreasonable? You can keep your customer happy and satisfy business needs. In this course, you will gain the skills to address customer expectations, find solutions in difficult situations, communicate clearly and be empowered for excellence. Tuition includes a textbook and course materials.

Class Details

2 Sessions
Weekly - Mon, Wed

Kirkwood Regional Center at the University of Iowa

Apryl Betts 

CEUs : 0.72

Rated 0 stars by 0 Students



Registration Closes On
Monday, July 13, 2020 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
7/13/2020 - 7/15/2020 Weekly - Mon, Wed 5:30 PM - 8:30 PM Coralville, Kirkwood Regional Center at the University of Iowa  Map, Room: 064 Apryl Betts 

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