What exactly is workplace civility, and how does it affect productivity on the job? Civility is more than just being polite — it requires behavior that promotes mutual respect. It is about being respectful even when one disagrees, it is about listening intently even when there seems to be no reason, and it is about every person's voice being heard with each person demonstrating — and also receiving — a high level of respect. Civility also requires self-realization of one's own actions and reactions and how they affect your coworkers. Some of the concepts discussed will include incivility versus ambiguous intent, ways that incivility can manifest in the workplace, and the cost of incivility as it relates to employees, team leaders/managers, and the company and its customers. Civility requires self-awareness, so a self-assessment will be completed, and we’ll go through eight ways we can impact people and make them feel valued, happy, and included. We will also discuss how the internet is encouraging uncivil behavior, how “e-civility” is impacting the workplace, and what to do if you are the target of incivility.