Even basic tasks in today's offices depend on technology. Our Administrative Professional Certificate is designed for individuals in administrative support roles who want to be exceptional. Administrative professionals are often the heart and soul of successful businesses, functioning as the voice and face of a company. They are communicators, organizers, facilitators, and so much more. Become empowered to take on this valuable role as you learn how to use Microsoft Office, and increase your skills and competencies as an administrative professional. Learn effective techniques for business communication, the skills required for the delivery of excellent customer service, and how to be an excellent problem solver and decision maker. Classes included: Keyboarding, Windows Basics, Word Level 1, Excel Level 1, PowerPoint Level 1, Access Level 1, Outlook Basics, Business Writing, Excellence in Service, Problem Solving and Decision Making, Administrative Professional Final Project Review Class and Administrative Professional Final Project Class. Tuition includes all textbooks.