This is a training for those interested in working in a customer service related field. Students will learn core knowledge and competencies related to customer service positions such as professionalism, time management, dealing with challenges and change in the workplace and team building and trust. Focused study and practice on soft skills such as listening, speaking, questioning and de-escalating upset customers will be emphasized in both face-to-face and written formats. After completing this course, students will have the skills to compete for customer service positions in the community. Books will be provided.