Some conflict is natural in the workplace and has the potential to increase team production and effectiveness when handled well. The challenge for leaders today is to understand how to lead through productive conflict effectively so as to prevent it from transforming into unproductive and damaging conflict. Learn about your own natural tendencies when faced with conflict in the workplace, gain clarity about your role in leading through conflict, learn about the pitfalls and risks of poorly management conflict, and will receive information about avoiding conflict escalation and deterioration of relationships within your team due to conflict. Negotiation tactics will be explored throughout the course as a means to resolve substantive conflict. During the class, real world application of the concepts taught will be practiced using past workplace experiences of the participants. This course is the fourth in a series of eight courses to earn your Excellence in Leadership Certificate. Tuition includes a textbook.