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Computer Technology/Computer Certificate Programs

Administrative Professional Certificate CCCP-5175 

Administrative professionals are often the heart and soul of successful businesses, functioning as the voice and face of a company. They are communicators, organizers, facilitators, and so much more. Become empowered to take on this valuable role as you learn how to use Microsoft Office, and increase your skills and competencies as an administrative professional. The Administrative Professional Certificate is designed for individuals looking to find employment in administrative support roles who want to be exceptional. Learn effective techniques for business communication and the skills required for the delivery of excellent customer service in the workplace. You will also develop the skills to organize and manage projects with ease. Classes include Workplace Skills, Keyboarding; Windows, Word Level 1; Excel Level 1; PowerPoint Level 1; Access Level 1; Project Management for the Unofficial Project Manager.

Ready to learn more? Complete our online form or contact us at 319-398-1022.

Upcoming Offerings:

No upcoming dates at this time. Stay tuned for upcoming offerings, this program is typically offered during our Fall term.

Tuition Assistance:
Yes. Full tuition assistance is available to support your career goals. Fill out our referral form at
*Some eligibility restrictions may apply.

Industry Credentials Earned:
None. This program does not award any nationally recognized certification upon completion.

Source: Career Coach 2018, Kirkwood Community College region.
Executive Secretaries and Executive Administrative Assistants
Average hourly earnings: $23.88
Starting hourly earnings: $16.88
Projected job openings (2018 – 2023): 834

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Average hourly earnings: $17.73
Starting hourly earnings: $12.03
Projected job openings (2018 – 2023): 2,071

Entrance Requirements/Prerequisites:

Delivery Method:

Length of Program and CEU Credits:
89 hours, 10.68 CEUs

Program Completion Requirements:
This is a pass/fail certificate. Students must receive 70 percent comprehensive score, or higher, on the exam to receive the certificate.  The Microsoft exams are computer-based tests including multiple-choice, true/false, matching, and simulation questions about Windows Basics, Word Level 1, Excel Level 1, Access Level 1, and PowerPoint Level 1. Attendance is also a part of the requirement for obtaining the certificate. Students may have one excused absence throughout the course. 

Course Objectives:
• Efficiently type on a keyboard by touch.
• Navigate the Windows Operating System, including managing windows and folders, sorting and filing files, running programs, managing security settings, and utilizing Window’s multimedia features.
• Multitask effectively using the task bar and minimize, maximize, resize, and move program windows; cut, copy, and paste text and pictures; and use various file storage devices.
• Navigate a Word document using the ribbon; enter and edit text; use numbered and bulleted lists; create envelopes; work with tables, borders, shading, styles, shapes, WordArt, and SmartArt; set custom tabs; insert headers and footers; track changes; and save your work in different file formats.
• Using Excel, enter and edit data, format cells, work with numbers and dates, use AutoFill, and perform worksheet calculations. Rearrange data on a worksheet, manage multiple worksheets, and use functions in formulas. Create charts to compare data and utilize special features to make organizing large amounts of data easier.
• Using Access, open, navigate, and close database objects, sort and filter table data, and import data sources. Learn to create forms, change forms in layout and design views, and create multiple items and split forms. Work with queries to select, sort, show, and use criteria in queries. Learn how to use and modify reports to display information, such as organization and structure.
• Using PowerPoint, create a presentation by choosing a theme, adding slides, choosing slide layouts, and navigating through the slides. Design and learn how to print the presentation through creating outlines and special formatting. Add graphics, animation, and multimedia to the presentation, including working with pictures, slide transitions, audio, and video.
• Write effective business reports, proposals, letters, and emails.
• Address customer expectations, find solutions in difficult situations, and communicate clearly in a variety of situations.
• Use easy, step-by-step proven techniques to plan projects, work the plan, and close out the project all while managing your time and leveraging technology to your advantage. Discover ways to be both effective and efficient at managing projects in the workplace.

Learning Outcomes:
Upon completion of this program you should be able to type on a keyboard by touch, navigate the Windows Operating System, perform basic office tasks in Microsoft Word, Excel, Access, and PowerPoint, communicate effectively both in written and verbal formats, problem solve with others, and make supported decisions.

Other Items to Know About this Course:
All classroom materials are included in the tuition fee and will be provided in class.

Pathway to Credit Program:

Related Information: