Coaching
Environmental Training
Health
Industrial Technologies
KICK
Online Platform Support
OWI
Transportation
Tuition Assistance
Certificate and Transcript Requests
General FAQ's

Program Questions
 

Coaching:

Coaching Authorization and Re-certification
www.kirkwood.edu/coaching

Authorization vs. Renewal
The 55-Hour Coaching Authorization Seminar is only needed for students working towards their coaching license for the first time. If the student has at any time in the past, even over the five year expiration period, held a coaching license, they would need to complete the five renewal activities instead. You can view this list of activities here. If students are unsure if they have held a coaching license in the past, they can use the license checker through the BOEE.

Extension
OPS can grant a student a 15-day extension automatically upon their first request. We do not need to refer to Matt Murphy or Josh Troutman if it is their first inquiry. If they would like an additional extension past this, then the requests need to go to Matt Murphy. 

Hello STUDENT,

Thank you for contacting Kirkwood Continuing Education. Per your request, we have granted you a 15-day extension for the Coaching Authorization Seminar (online). Best of luck with the remainder of your course!

SIGNATURE

Environmental Training:
 
Environmental Training (Water/Wastewater)

Health:
 
Nurse Aide
Visit www.kirkwood.edu/nurseaide for information and full list of pre-requisites.  
Licensed CNA person wanting to transfer from state to state needs to contact Direct Care Worker Registry at 515-281-7102 or at https://dia-hfd.iowa.gov/.
 
Medication Aide/ Medication Manager
These certificates do not expire. Employees will be retrained in the new medications each time they move facilities.

Industrial Technologies:

AWS Testing
Someone that is looking to take the AWS test without a class have them contact Zach Johnson 319-398-5632 Zachary.Johnson@kirkwood.edu. Zach is also the contact for AWS testing results.

Does one have to do recertification for the AWS Welding? If so, how long does the certification last?
The certificate from AWS is good for 6 months.  They have to be working as a welder to renew without having to take the test again.

IA Plumbing & Mechanical Systems Board Renewal

Refrigerant Certification Prep and Exam
Duplicate test results and replacement certification cards
Requests should be made by the student to the RSES Education Foundation, Kirkwood does not keep record of this information.
www.rses.org, 1-800-297-5660, certification@rses.org
 
KICK:
 
KICK Ages:

As a general rule, a camper will need to be the age required of the camp before September 15th. 
For example, if the age range is 12-15 and the camp runs in June, but a possible camper turns 12 in 
August they would be able to register for the June camp for that age range. All other circumstances should 
be approved by the Program Developer.

 
Online Platform Support:

Ed2Go
Student questions should be directed to the help tab at ed2go.com. Certificates are issued to students through Kirkwood, not Ed2Go.

Reference for start/end dates: 
Ed2Go Online Calendar 2024-2025 

Talon 
https://talonce.kirkwood.edu
Classes or exams through Talon have (online) behind the class name and it is noted in the internal comments. 

The email subject line for this communication will be (class name) class log in information. (IE: Ethics and Theory of Coaching (online) class log in information).  The student’s username will always be their lumens ID number.  

Talon Password Reset SOP
Respondus Lockdown Browser SOP

UGotClass
These classes have (online) behind the name.  For technical or log in questions about these courses, students should contact UGotClass at info@ugotclass.org or 855-846-8252. 

OWI:

General Questions
General questions regarding the drinking driver program may be directed to the Iowa Department of Education at 515-281-5251 or OWIIowa@iowa.gov.
 
Out of State OWI information
This website has information on how to submit completions from out of state.
https://educateiowa.gov/adult-career-comm-college/owi-education

Public Defender
Students wanting to register with a public defender discount, should have their attorney fax in their paperwork to Kirkwood.  Once received OPS staff will save the document to KIN (Operations Folder > OWI Public Defender Forms > File by the first letter of the students last name).  When saving the paperwork to KIN save with the convention of last name, first name.  Once a student calls to register, move the public defender paperwork to the Students registered folder for Programmer to view.  Programmer will clean out the folder yearly.

Discount Codes
12 Hour- ceowi12 ($180>$25)
48 Hour- ceowi48hr ($595>$370)

Transportation:

Bus Driver

Driver Education
Adult Driver Ed not through Kirkwood – https://iowadot.gov/mvd/driverseducation/private-driver-education-schools

Parent-Taught Driver Education

Driver Education
All interested students should be directed to the following application link: https://www.kirkwood.edu/DriversEducationApplication. 

If student has no associated school district he/she should select “other” on the application. Questions or concerns about fees should be directed to the school district directly. 

Tuition Assistance:

Skills to Employment Funding Referral
 

Releasing student information to anyone other than the student
We cannot release physical copies of  the following without a signed release from the student, Release of Information Request (FERPA) form
- Certificates
- Transcripts
- Certification cards or badges
- Progress reports of how a student is doing in a program

General Transcript or certificate requests, email Contactops@kirkwood.edu.
Requests for classes completed prior to 2010 (Colleague or Legacy) will only be a transcript, we cannot produce a certificate.

NOTE: You can print Colleague and Lumens data together on one transcript by using CEMS.  Legacy will have to be a separate printout.

Attention: All duplicate certificate requests will require a $15 fee - Use Misc Charge (139497) in Lumens to collect fee.

CPR Cards
Instructor Requests
When an instructor calls requesting verification of their student’s claimed cards, we will email the instructor the instructions below.  OPS will not look up entire classes or verify students for the instructor.  If the instructor has difficulties or pushes back after the directions were sent, we can assist or connect that instructor with the Program Developer.
 
The following are instructions that can be emailed to the instructor:
 
Thank you for reaching out to Kirkwood Continuing Education!  To verify if an AHA card has been claimed, to resend a card, or to fix a card misspelling, please click the following link: Instructor eCard Verification Instructions.  If further assistance is needed, please contact our registration team at 319-398-1022.
 
Student Requests
Students who attend American Heart Association (AHA) classes receive a completion card.  These cards are emailed to students (from eCards@heart.org) after the class is completed; however, students sometimes need a duplicate.  If a duplicate is needed, we will email those at no charge.  Instructions are in the SOP document.
  Dental/EFDA
For Certificate requests, contact Claire (Claire.Garner@kirkwood.edu or at 319-398-1269) with the following information:

Name of student at time of class
Present address
Present telephone number

Name of course
Dates course was taken
Location of course
Instructor (if can remember name)
 
Nurse Aide/Medication Aide/Medication Manager/90HR Food Service
For Certificate requests, email ContactOps@kirkwood.edu with the following information:
Note: Medication Manager certificates cannot be provided until they have passed the Final Exam.

         Name of student at time of class
         Present address
         Present telephone number
 
        Name of course
        Dates course was taken
        Location of course
        Instructor (if can remember name)
 
Coaching – Email ContactOps 
We only provide transcripts; please clarify when talking to the student. If asking about certification completion through state let them know it can take up to 6 weeks for state processing, they can visit www.boee.iowa.gov and search for a license to verify if packet has been processed.  Applicants under 20 years old will need to upload a copy of their high school diploma as a required transcript into the online application with the BOEE.

Students are required to upload an electronic version of their transcript to the BOEE's online application system.  Students will be emailed a copy of their transcript 3-4 days after they complete the class. 
 
Driver's Education 
Class Completion is electronically submitted to the DOT (the DOT will not accept certificates from the student).  Direct questions regarding a DOT situation to Jerilyn. Anyone can provide a CEMS certificate if needing for insurance purposes (DOT will not accept). 
 
Moped – Email request to Roxann Foley (or Janice if Roxann is gone).
The DOT will only accept the original DOT certificate, it cannot be faxed, or emailed. Direct duplicate certificate requests to Roxann.  Student will be contacted when certificate is ready for pick-up.  
 
Motorcycle – Email request to Roxann Foley (or Janice if Roxann is gone).
After successful completion of a motorcycle course students receive a DOT certificate and a MSF card.  If a student is requesting a duplicate, specify which one is needed. The DOT will only accept the original DOT certificate, it cannot be faxed, or emailed. Inform student these requests could take up to 2 weeks to process. Student will be contacted when certificate is ready for pick-up.

Include the following in email request:

 
12 Hour OWI 
Clerk of court - It is the students responsibility to get completion filed online with the court system. They can either give it to their attorney or public defender to e-file (make sure to keep a copy for themselves) or they can go to the courthouse of the county they were arrested and they have machines set up for the public to scan their own documents. If a duplicate certificate is needed, please send request to ContactOps.

DOT - Class completion is electronically submitted to the DOT, it cannot be a certificate from the student. If a student has questions about a DOT situation, ask Jerilyn.
 
48 hour OWI 
Clerk of court - When a student registers they must provide their court case file number. After the class is complete Jerilyn (or Kaitie) submits completion online if they have provided to court case file number. If a number is not provided it is the student’s responsibility to get completion filed online with the court system. They can either give it to their attorney or public defender to e-file (make sure to keep a copy for themselves) or they can go to the courthouse of the county they were arrested and they have machines set up for the public to scan their own documents. If a duplicate certificate is needed, please send request to ContactOps.

DOT - Class completion is electronically submitted to the DOT, it cannot be a certificate from the student. If a student has questions about a DOT situation, ask Jerilyn.
 
Driver Improvement 
Class completion is electronically submitted to the DOT. 

CDL -   

Forklift card - Contact Roxann Foley, only valid for 3 years.

OSHA Card - Contact Roxann Foley, $25 fee.

COSS Certificate - Certificates are handed out at the end of class in a wooden plaque that is provided from COSS. If students are inquiring about a copy of their certificate they will need to reach out to Alliance Safety Council. https://alliancesafetycouncil.org/
 

Refund/Transfer Appeal 
If a student wants to dispute this policy they will be sent a link to the appeals form. Submissions will come into contactce@kirkwood.edu for processing. Operations will take appropriate action based on what the Executive Leadership team has decided to be reasons for a transfer or drop.

Texting Templates
Texting Template Guide:
Marketing Messages – used to promote classes.
Emergency Notifications – used for class emergency notifications (last min changes/cancellations), inclement weather closures, etc.  Users are automatically opted into emergency notifications.
Class Related Updates – used for non-emergent class updates. 
 
Class Date/Time Change:
Kirkwood Class Change: Your CLASS NAME is now meeting NEW DATE/TIME. Check your email for full details. Call or text for assistance.
 
Class Location Change:
Kirkwood Class Change: Your CLASS NAME has been moved to NEW LOCATION.  Check your email for full details. Call or text for assistance.
 
Class Cancellation:
This is notification that your Kirkwood CLASS NAME has been cancelled.  Check your email for full details. Call or text for assistance.

Commercial Applicator Test (for pesticides) – The Test Center offers this exam. For more information: Applicator Licensing & Certification | Iowa Department of Agriculture and Land Stewardship (iowaagriculture.gov).
 
529 College Savings Accounts For continuing education classes – The student can request a check be sent to Kirkwood, we would contact them when we receive the payment.
 
Deceased Students Profile
If notified of a student being deceased, the profile should remain active and the following steps should be completed:
1.) Email Katie (Marketing) the name of the student, address, and email address
2.) Edit the student's profile:
- Remove student's email from his or her profile
- Changing the mailing preference to "no"  
- Add an internal comment on the profile noting "deceased," and note today's date and your initials
3.) Add student to the Do Not Mail list on Kin
 
Continuing Education Staff Benefits:
Continuing Education benefit for full-time employees is $1000 per fiscal year (July 1 – June 30). Part-time/Adjunct/CFA/Career Academy employees may take two classes (either two credit (up to 3 credit hours per class); two continuing education classes – limited to $200 per class; or one of each (up to 3 credit hours) per fiscal year. Children of employees are able to register for KICK camps offered through CE using their parent/guardian’s fiscal year benefit.

Class Registration for Continuing Education Classes (FT, PT, Retirees)

Mandatory Reporting Training: 
Due to new government regulations, Kirkwood Continuing Education will no longer be offering Mandatory Reporting Trainings.  As of July 1, 2019, The Iowa Department of Human Services has taken over responsibilities for the Mandatory Reporting Trainings and all trainings will be online with no cost.  This is the ONLY approved training in the state. Any Mandatory reporting class taken through Kirkwood prior to July 1, 2019 will still be valid and will be valid for five years following its issuance. 
 
Media Requests & Press releases: Justin Hoehn 398-7781, Marketing

Lead Abatement Contractor or Lead inspector/Risk Assessor Testing: Students call the Test Center to set up an appointment to take any of these state tests. They need to bring $65 in the form of a check or money order to the Test Center. Credit cards are not accepted. The Test Center will send test and payment to Toni for an after-the-fact registration and test scoring. Toni sends scores to the State and notifies the student of a pass or fail.
 
Dental Vouchers: The dental vouchers are used by our Career Academy Partnerships (aka CFA).  This is a special process to give our partners free CE classes, much like CE Benefit Dollars.  These voucher forms can be found through Kristee Malmberg (319-398-5560 or kristee.malmberg@kirkwood.edu).  Once the voucher form has been completed, it should be returned to HR. HR will then approve the voucher form and she will submit a CE Benefit Request.  The request will then be submitted to Paige (just like for all other employees).
 
Student Accommodations
If a student request accommodations, they will need to fill out this form CE Accommodations Form and return it to Learning Services as directed on the form.  Learning Services will determine eligibility and scan the form to ContactCE where operations will share with the program director.  Program director will contact the instructor, Learning Services will contact the student.
Interpreters are not covered under this accommodations policy and will need to be arranged for by the student. This form needs to be completed for each Continuing Education class or exam the student takes.